Start with checks

  1. Confirm internet access and a valid license. Startup license verification requires online access.
  2. Check Settings → Software updates.
  3. Read the full toast/error and the relevant campaign report or Auto Reply History.
  4. Confirm the correct account, list, template, assignment, and setting are selected.
  5. Do not force-close during an important send merely because the window is busy; inspect its status first.
AeroMailer interface: Troubleshooting and support
Sample-data app screenshot. Select the image to view it at full size; your accounts and content will differ.

Open Help

The app's Help page contains User Guide, Feedback, and WhatsApp Support. You can also use the website FAQ or Contact. Include the version, operating system, page, exact steps, expected result, actual result, and redacted error/screenshot.

Keep secrets private

Never send support passwords, App Passwords, AI/API keys, complete license keys, or an unredacted customer database. Use sample data when reproducing an issue.